Dear Mrs Betts
Thank you for contacting us about Bushells Extra Strong Teabags.
What an absolute delight to read your email!
We’re thrilled you love our Bushells Tea. We’re quite proud of it ourselves and enjoy a good cuppa in the morning too.
With 3 kids in tow and 8 months pregnant, we can fully appreciate you want to limit the trips to the supermarket. I need a cuppa just thinking about the ordeal!
Charlotte, we would love to maintain your love for Bushells and to save you another trip to the supermarket, let us know your address and we would quite happily send you out a couple of boxes of your favourite brew (are the rounds ok?). Hopefully this will see you through the birth of your new bub and perhaps even through those initial sleepless nights!
We’re sorry you came across the mishap in quality. As I’m sure you appreciate, it’s very rare to come across quality of this standard in the Bushells range however, despite the quality control procedures we have in place, some can slip through the cracks. We’re sorry you found one of these. Great that you’ve let us know though, we’ll send that information off to our Quality Assurance Team so they are made of aware of the incident. It would be greatly appreciated if you still have the batch number? That way we can track the actual batch and make sure it was just a one off occurance.
Keeping our consumers happy and offering you even a moment of quiet contentment in your busy day is what’s important to us so thank you again for letting us know this happened. You’re right – we’re not talking a laptop here however to us, it’s just as important.
Yours in relaxing moments, delightful infusions… and good humour,
Becky Wood
Consumer Relations Consultant.
www.unilever.com.au
